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Every review deserves a reply. Here is how, industry by industry.

Practical guides for business owners who want to answer their Google reviews well. With example replies, what to say and what to avoid, and sources.

Hospitality

ReplyHero for hospitality
Restaurants How should a restaurant respond to a bad Google review? Cafés and bars How should cafés and bars handle negative reviews about the atmosphere, prices or staff?

Hotels & stays

ReplyHero for hotels and stays
Hotels How should a hotel reply to reviews so new guests book sooner? B&Bs and vacation rentals Should a B&B reply to Google reviews too, not just on Booking.com and Airbnb?

Hair & beauty

ReplyHero for hair and beauty
Hair salons How should a hairdresser reply to a review about a bad haircut or color? Beauty salons and nail studios How should a beauty salon or nail studio reply to reviews professionally?

Healthcare

ReplyHero for healthcare
Dental practices Can a dentist reply to a Google review? Patient confidentiality and GDPR Physical therapists What can a physical therapist say, and not say, when replying to a review? Veterinary practices How should a vet reply to an emotional review after a treatment?

Automotive

ReplyHero for automotive
Garages and auto repair shops How should a garage reply to reviews about prices, estimates and repairs? Driving schools How should a driving school reply to a review after a failed driving test?

Construction & real estate

ReplyHero for construction and real estate
Real estate agents How can real estate agents use Google reviews to earn the trust of sellers and buyers? Contractors and installers How should a contractor or installer reply to complaints about delays and workmanship?

Retail & artisans

ReplyHero for retail and artisans
Local shops How can a local shop use Google reviews to win regular customers? Opticians How should an optician reply to reviews about advice, delivery times and warranty? Bakers, butchers and caterers Should bakers, butchers and caterers reply to short reviews too?

Services & childcare

ReplyHero for services and childcare
Childcare How should a childcare center reply to online reviews with care and discretion? Accountants and bookkeepers How can accountants and bookkeepers reply to reviews without sharing confidential information?

Multi-location

ReplyHero for multi-location businesses
Multi-location businesses How do you manage Google reviews for multiple locations or franchises?