ReplyHero for hospitality
A reply for every guest, after every service
You run the floor, the kitchen and the bar. ReplyHero reads every new Google review and writes a personal reply in your voice, so last night's guest hears back without you staying up for it.
Restaurants, cafés and bars
Start with ReplyHero
Short answer
ReplyHero answers Google reviews for restaurants, cafés and bars. It reads every new review on your Google Business Profile and writes a personal reply in the tone you choose, with your sign-off, in the guest's language. Praise gets a specific thank you. Complaints about a long wait, cold food or the bill get a calm acknowledgment. You decide whether replies post automatically, after 48 hours or only after your approval.
Sound familiar?
The review written after a packed Saturday
It lands at midnight while you're still closing up. By the time you have a quiet moment it's Wednesday, and plenty of people have already read it without a reply.
The urge to fire back
A guest calls the fish lukewarm and the service slow. You know what happened that night, and the first reply you'd write is not the one future guests should read.
Five stars that never get a thank you
Birthday dinners, regulars at the bar, a server praised by name. Those reviews pile up unanswered because the complaints take all your attention.
How ReplyHero helps
Calm, specific replies to complaints
ReplyHero acknowledges what went wrong, from the long wait to the question about allergens, without excuses or arguments about taste, and invites the guest to get in touch.
Your voice, your sign-off
Choose friendly, professional or formal, or describe your own style. Add a fixed sign-off like 'Tom and the Linden team' and every reply ends the way you would end it.
Time to look first, if you want it
With a review window, each reply waits 48 hours so you can tweak it after service. If you already answered a review yourself, ReplyHero leaves your reply alone.
Which reply mode fits you?
- Fully automatic
- With a review windowOur pick
- You approve
With a review window suits most restaurants, cafés and bars: the reply is ready right away, but you have 48 hours to change it if you know more about that evening. On a busy week you do nothing at all, and ReplyHero posts it for you.
How it sounds
Two reviews and the replies ReplyHero wrote itself, in the friendly tone.
Megan
We waited almost an hour for our main course, and the pasta arrived barely warm. The staff were nice, but nobody mentioned the delay or apologized. A shame, because the starters were excellent.
Reply from Linden Bistro
Hi Megan, thank you for taking the time to share your feedback. We're truly sorry to hear about your experience with the wait time and the temperature of your pasta. That's not the standard we aim for, and we understand how disappointing that must have been, especially when your starters were so enjoyable. We're grateful the team was friendly, but you're absolutely right that we should have acknowledged the delay and made things right in the moment. We'd love the chance to make this up to you. Please reach out to us directly at your earliest convenience so we can discuss this further and ensure it doesn't happen again. We genuinely value your business and hope to welcome you back soon.
Daniel
Celebrated my dad's 60th here. The kitchen brought out a dessert with a candle without us even asking, and Sophie looked after our table brilliantly all evening. We'll be back.
Reply from Linden Bistro
Daniel, what a wonderful way to celebrate your dad's milestone. Thank you so much for choosing Linden Bistro for his 60th. We're thrilled that our team could make the evening special for you all. Sophie's genuine warmth and attention to detail are exactly what we strive for, and we're so glad she helped create those memorable moments. The little touches, like surprising your dad with that dessert, are what we love doing. We can't wait to welcome you and your family back soon.
Unedited ReplyHero output. Fictional business, fictional review.
Guides for hospitality
Restaurants
How should a restaurant respond to a bad Google review?
Cafés and bars
How should cafés and bars handle negative reviews about the atmosphere, prices or staff?
Frequently asked questions
Won't the replies sound like a robot?
No. ReplyHero writes a new reply for every review, based on what the guest actually wrote: the dish they mention, the server they praise, the wait they complain about. You choose the tone, from friendly to formal, or describe your own, and you can add a fixed sign-off. If you want to check the wording first, use a review window or approve each reply yourself.
What happens with a review written in anger late at night?
ReplyHero answers calmly, whatever the tone of the review. It acknowledges the experience, doesn't argue about taste or who was right, and invites the guest to contact you directly. With a review window, the reply waits 48 hours before it goes live, which gives you time to add what you know about that evening or rewrite it entirely.
Will it reply to reviews in other languages?
Yes. If you want, ReplyHero answers each review in the language it was written in, so a tourist who reviews your café in Spanish or German gets a reply they can actually read. You can also set one fixed language for all replies instead. Your tone and sign-off stay the same, whatever the language.
Can I still reply to some reviews myself?
Of course. Before posting, ReplyHero checks whether you have already replied to a review, and if you have, it never overwrites your reply. So you can personally answer the regular who has been coming in for ten years and let ReplyHero handle the rest. You also choose per location how much it does on its own.
Every review deserves a reply.
Connect your Google Business Profile and choose your tone. Free forever for one location, or from $9 per location per month, cancel any month.
Start with ReplyHero