ReplyHero for home services
Every review answered, straight from the van
Between jobs there's no time for Google, and in the evening you'd rather write quotes. ReplyHero reads every new review and writes a professional, personal reply, whether it's about a missed arrival window or a freshly painted porch.
Plumbers, electricians, roofers, painters, cleaners, movers and gardeners
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Short answer
ReplyHero answers Google reviews for plumbers, electricians, roofers, painters, cleaning companies, movers and gardeners. For every new review it writes a personal reply in a professional tone: it acknowledges a missed arrival window or damage without arguing, moves prices and invoices to a phone call, and thanks your technician by name. Per location, you can let praise post right away while critical reviews wait for you.
Sound familiar?
The 8 to noon window
The customer took the morning off and your tech showed up at 1:30 because the emergency call before ran long. The review is rarely about the work, it's about waiting without a call.
The argument about the call-out fee
A leak on Sunday night, fixed within an hour, and then an invoice the customer thinks is higher than expected. A public reply about amounts only makes it bigger.
A scratch on the banister
After a move or a paint job, the customer reports damage in a review while you're already talking to your insurer. Whatever you reply, your next customers read it too.
How ReplyHero helps
Acknowledge, don't explain it away
The reply names the wait or the damage specifically and doesn't push the blame onto the previous job or a colleague. It invites the customer to call, so you can fix it where it belongs.
No amounts, no addresses
ReplyHero never mentions invoice amounts, hourly rates or addresses. With your own instructions you set once how to talk about call-out fees, and the rest goes to the phone.
Approve from the van
When a reply waits for you, you get an email and approve it in one click, without logging in. Praise for your technician gets a reply with their name in it.
Which reply mode fits you?
- Fully automaticOur pick
- With a review window
- You approve
Fully automatic suits most home service businesses, as long as you also set reviews of 1 to 3 stars to always wait for your approval: the thank you for a tidy job goes live right away, and you read the critical review first. That way you only look at the reviews where you have something to add, like what you've fixed since.
How it sounds
Two reviews and the replies ReplyHero wrote itself, in the professional tone.
Jessica
They told me the plumber would come between 8 and noon. He didn't show up until 1:30, and nobody called. The leak is fixed and he did good work, but I took a morning off for nothing.
Reply from Hartley Plumbing
Thank you for taking the time to share this feedback, Jessica. We sincerely apologize for the missed appointment window and the lack of communication. You made a genuine sacrifice by taking time off work, and we failed to meet the standard you rightfully expected from us.
We are genuinely concerned about this experience. While we're glad the plumber was able to resolve your leak effectively, the service breakdown in our scheduling and communication is unacceptable. We would like to make this right.
Please contact us directly at your earliest convenience so we can discuss how we can better serve you going forward. We value your business and want to restore your confidence in Hartley Plumbing.
Greg
Water was pouring under our kitchen sink on a Sunday night. Within an hour Kevin was here, put on shoe covers and found the leak fast. He even showed us where the main shutoff is.
Reply from Hartley Plumbing
Thank you, Greg. We're glad Kevin could respond so quickly to your emergency on Sunday night. It's exactly the kind of rapid service we aim to provide when plumbing issues strike unexpectedly. We appreciate that he took the time to identify the leak efficiently and show you the location of your main shutoff. That knowledge can be invaluable in future situations. Your feedback means a lot to us, and we look forward to serving you again if needed.
Unedited ReplyHero output. Fictional business, fictional review.
Frequently asked questions
Can I approve replies while I'm on a job?
Yes. When a reply is waiting for your approval, you get an email with the reply in it. You approve it in one click, without logging in, from your phone in the van or on the ladder. If you want to change something first, you open it in the portal. A reply you wrote yourself always stays as it is.
What does the reply say to a complaint about the price?
It acknowledges that the customer expected less, explains in general terms how you work, for example that Sunday call-outs cost more if that's the case, and invites them to go over the invoice together. It never mentions amounts. With your own instructions you set what ReplyHero may say about your rates, and with You approve you read it first.
What if a customer reports damage in a review?
The reply takes it seriously, apologizes for the trouble and invites the customer to settle it with you directly. It doesn't promise compensation and says nothing about fault, because that's not a conversation for Google. With You approve, you can add what you've already agreed with the customer before the reply goes live.
What does ReplyHero cost for a small business?
You can start for free: 1 location and 3 replies a month, each one approved by you, no credit card. Starter is $9 per location per month for 100 replies and all three reply modes, Pro is $19 for unlimited replies (fair use). No contract, cancel any month. Want to hear how it sounds first? Paste a review into the free reply generator on the site.
Every review deserves a reply.
Connect your Google Business Profile and choose your tone. Free forever for one location, or from $9 per location per month, cancel any month.
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