ReplyHero for pet services
A warm reply for every pet parent
Between grooming, walks and feeding time there's no time for Google. ReplyHero reads every new review and writes a warm, personal reply that calls the dog or cat by name, even when the owner is worried or disappointed.
Dog groomers, pet boarding and kennels, dog trainers and walkers, pet shops
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Short answer
ReplyHero answers Google reviews for dog groomers, pet boarding and kennels, dog trainers, dog walkers and pet shops. For every new review it writes a personal reply in a friendly tone: it calls the pet by name, takes a worried owner seriously without arguing, and invites them to call. Per location, you choose whether you approve each reply first, in one click from your email.
Sound familiar?
Shorter than they asked for
The owner asked for just a tidy-up and picks up a poodle shaved short. For someone whose dog is family, that feels like a big deal, and you can tell from the review.
A review from the vacation rental
An owner misses updates about their cat at your boarding place and writes a worried review from abroad. At that moment your hands are full at feeding time.
Max, Luna and Bella never get a thank you
Happy owners write about their freshly groomed dog or their puppy after training class. Those reviews sit unanswered, even though they show how much care you put in.
How ReplyHero helps
The pet by name
When the owner mentions Max or Luna, that name is in the reply too, along with the new cut or the first walk without pulling on the leash. Never the same thank you ten times over.
Taking worries seriously, without arguing
When someone complains about a coat cut too short or too few updates, ReplyHero acknowledges the worry, doesn't argue about who was right and invites them to call or stop by.
Approve in one click from your email
When a reply is waiting for you, you get an email and approve it in one click, without logging in. ReplyHero never overwrites a reply you wrote yourself.
Which reply mode fits you?
- Fully automatic
- With a review window
- You approveOur pick
You approve fits pet businesses best: owners write from the heart, and only you know how the dog behaved that day or what you already told the owner. The reply is ready, you read it in the email and post it in one click or edit it first.
How it sounds
Two reviews and the replies ReplyHero wrote itself, in the friendly tone.
Linda
I asked for just a light trim for Buddy, but he came home almost shaved. I also had to wait an hour longer than we agreed. He always loves coming here, but this was not what I asked for.
Reply from Brushwood Dog Grooming
Hi Linda, thank you for taking the time to share your feedback. I'm genuinely sorry that Buddy's trim didn't meet your expectations and that we kept you waiting longer than planned. That's not the standard of service we aim for, and I understand how frustrating that must have been. Buddy's comfort and your satisfaction are really important to us. I'd love to make this right. Could you please contact us directly at your earliest convenience so we can discuss what happened and ensure this doesn't happen again. We truly value you and Buddy, and we want to restore your confidence in our grooming.
Chris
Our nervous dachshund Pepper usually hates going anywhere, but she trotted right in with Brooke wagging her tail. Brooke took her time and even texted us a photo halfway through. Pepper looks gorgeous!
Reply from Brushwood Dog Grooming
Chris, thank you so much for sharing this. It truly means the world to us that Pepper felt so comfortable with Brooke. We know how challenging it can be when a pup has anxiety about grooming, so seeing her trot in with a wagging tail made our day. Brooke absolutely loves working with nervous dogs and takes such pride in making each visit a positive experience. The fact that she checked in with a photo shows exactly the kind of care we strive for here. Pepper looks wonderful, and we'd love to see her again soon. Thanks for trusting us with your sweet girl.
Unedited ReplyHero output. Fictional business, fictional review.
Frequently asked questions
Does ReplyHero mention the dog's or cat's name?
Yes, when the owner mentions it in the review. The reply addresses the reviewer, names Pepper or Buddy, and picks up on what they wrote: the new cut, the calm welcome, the photo halfway through. You choose a tone, for example friendly, and a fixed sign-off like 'Brooke at Brushwood Dog Grooming'.
What if an owner says their dog came back stressed or with a small cut?
Then ReplyHero writes a calm reply that takes the worry seriously, doesn't argue about the cause and invites the owner to call. What exactly happened is better discussed off Google. With You approve, you read the reply first and add what you already told the owner, before it goes live.
Is this page for veterinarians too?
No, at ReplyHero veterinarians fall under healthcare. Different rules apply there: with your own instructions you set replies to never confirm that someone is a client and never say anything about an animal's health. Groomers, boarding places, trainers, walkers and pet shops can simply reply warmly and personally, with the pet's name included.
Can I try it first?
Yes. Paste a review into the free reply generator on the site and you get a reply right away, no account needed. After that you can start for free: 1 location and 3 replies a month, each one approved by you, no credit card. Starter is $9 per location per month for 100 replies, with no contract and cancel any month.
Every review deserves a reply.
Connect your Google Business Profile and choose your tone. Free forever for one location, or from $9 per location per month, cancel any month.
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